Last Updated: May 28, 2026

Refund & Returns Policy

This Refund & Returns Policy explains how Novera Research handles order issues related to peptide research materials, damaged shipments, incorrect items, and delivery-related concerns. Due to the specialized nature of peptide research materials, all sales are final.

1. Policy Overview

All peptide research materials purchased through Novera Research are sold as final sale items. We do not offer refunds, returns, or exchanges once an order has been placed, processed, shipped, or delivered.

Because peptide research materials require controlled handling, storage, and product integrity safeguards, returned items cannot be accepted or restocked under any circumstances. In limited cases involving damaged shipments, incorrect items, or confirmed carrier issues, our team may review the matter for replacement or reshipment support at our sole discretion.

2. Non-Returnable Peptide Products

For safety, quality-control, and research-integrity reasons, peptide research materials cannot be returned once shipped.

The following situations are not eligible for refunds, returns, exchanges, or store credit:

• Opened, used, handled, or altered peptide research materials
• Products stored improperly after delivery
• Orders submitted incorrectly by the customer
• Requests based on change of mind, personal preference, or order misunderstanding
• Claims related to improper handling, storage, use, or disposal after delivery
• Requests involving non-research use, human use, animal use, or consumer application

Once an order has entered processing, packaging, or shipping stages, cancellations and modifications may no longer be possible.

3. Damaged or Incorrect Orders

If your shipment arrives damaged or you receive an incorrect item, please contact Novera Research within 48 hours of delivery confirmation.

To help us review the issue efficiently, please include:

• Your order number
• Photos of the shipping label
• Images of the package condition
• Clear photos of the affected item(s)
• A brief description of the issue

After review, Novera Research may approve a replacement shipment or another support resolution depending on the circumstances. Approval is not guaranteed and remains at the discretion of our support team.

4. Lost Packages and Shipping Issues

If a shipment appears delayed or lost, Novera Research will review carrier tracking information and shipment details before determining the next steps.

If a package is officially confirmed lost by the carrier, Novera Research may review eligibility for reshipment support. Refunds are not provided for peptide research material orders.

Carrier delays caused by weather conditions, holidays, customs processing, incorrect shipping information, access issues, or carrier operational volume do not qualify for refunds or compensation.

5. Order Cancellations

Requests for order cancellation or modification must be submitted immediately after placing the order.

Once an order has entered processing, fulfillment, packaging, or shipping stages, cancellations, edits, address changes, or product changes may no longer be accepted.

6. Refund Policy

Novera Research does not offer refunds for peptide research material orders. All sales are final.

Any support provided for verified shipment damage, incorrect items, or confirmed carrier issues will be reviewed individually and may be handled through replacement or reshipment support only, at the sole discretion of Novera Research.

7. Contacting Support

When contacting support regarding an order issue, please include:

• Your full name
• Order number
• Description of the issue
• Relevant photos or shipment details
• Delivery confirmation or carrier tracking information, where applicable

8. Policy Updates

Novera Research reserves the right to update or modify this Refund & Returns Policy at any time.

Any policy revisions will be reflected on this page along with the updated revision date.